Verizon said a software issue led to a massive out for users in the US on Wednesday. On Wednesday, Verizon customers in North Carolina, California, New York, and Florida said their phones were showing “SOS” and they were unable to make phone calls. At least 180,000 customers were affected by the outage. BREAKING: Massive Verizon outages across half the United States. pic.twitter.com/lPBP9vNRB5 — Breaking911 (@Breaking911) January 14, 2026 Some speculated that the outage was caused by a cyber attack but Verizon said it was a ‘software issue.’ “This was a software issue, not a cyber event, and we are conducting a full review of what happened,” a Verizon spokesperson told The New York Post. Verizon also offered a $20 credit to customers affected by the…
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